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聊天服务责任链的责任分配机制:避免用户被困在自动回复循环中
harleymtav807257
- 3 hours ago
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企业引入聊天机器人,希望减少等待时间。机器人擅长应对查询、制度解释和常见操作,却易在例外政策中失去评估。若应用只追求自动解决率,就会阻止用户接触人?
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