Copilot can now produce case summaries while in the "inquire an issue" facet pane. Client service Associates (service representatives or representatives) can see case summaries with no getting rid of context of the things they're working on, and speed up case ramp-ups, transfers, and wrap-ups. Reps can also use Copilot https://raymondpawrd.tusblogos.com/36153540/hbs-case-study-help-an-overview