I am certain this isn't user mistake, Because the recovery phrase was located in two unique sites: backed up in the file on S3, and printed on a piece of paper. On this page we’ll share the list of concurrency wallets (both equally hardware and program) that supports BIP39 standard https://pr1bookmarks.com/story19859927/new-step-by-step-map-for-ledger-seed-phrase-bip39